Frequently Asked Questions - Tours
Frequently asked questions about our scheduled tours. If you have additional questions, or are interested in a customized tour for your group, contact our professional tours planners and we will be happy to help.
What are the pick-up locations for scheduled tours?
We have two pick-up locations in Lancaster County PA. Elite Coach, 1685 West Main Street, Ephrata, PA. , or, we have a second pick-up in Lancaster and Lancaster Shopping Center, 1515 Lititz Pike, Lancaster, PA 17601. Elite Coach has parking spots reserved especially for folks traveling along with us. Please use only our designated spots on the South Side (Rt.272) of the Old AC Moore building. Look for signs designating Elite Coach parking spots.
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What is your payment policy?
We accept Visa/Mastercard. If paying by personal check, payment must be received at least two weeks prior to departure. For day trips, full payment is required at the time of reservation. For multi-day trips, an initial deposit is of $300 per person is due at the time of reservation. Final payment is due as indicated on the each tour.
How do I sign up for a trip?
Contact our office for reserve your space! Alternately, print out the trip flyer from our website, and fill out the reservation form included on the last page. Then, mail in the reservation form to Elite Coach, with a check.
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What is the cancellation policy?
For day trips, all money is refundable until 30 days prior to the trip.
For multi-days, the deadline for refund varies, depending on the trip. Each trip flyer has a final payment date listed on the last page. All monies paid to the trip are refundable up until the final payment date
How many suitcases can I take on a trip?
You may bring one medium sized suitcase per person and one small carry-on per person.
Do I need an ID to travel?
We highly recommend traveling with a photo ID. Some attractions do require an ID for admission. (West Point Military Academy, Annapolis Naval Academy etc.) For Pennsylvania residents, a Real ID, Passport, or military ID may be required for entrance to some attractions.
If you are traveling to Canada you will need a U.S. Passport.
Do you offer travel insurance?
Travelers can gain peace of mind with a travel protection plan from USI Affinity. USI Affinity offers a variety of plans which provide medical coverage, trip cancellation protection, and lost or stolen baggage benefits, plus much more. For more information and a quote from USI Affinity, click the link below.
Get a Quote from USI Affinity
Is there a tour director on each tour?
Yes. Every tour includes the services of a professional tour director.
Are there assigned seats on the bus?
Yes. On our Elite Coach scheduled tours, We assign seats in advance. Seats are assigned in the order reservations are received. Special seating requests may be accommodated for medical conditions (such as motion sickness), or disability.
Do you make Rest Stops?
Yes, we make an appropriate rest/meal stop every 2-2.5 hours that we travel on the coach
Are food and drinks allowed on the coach?
Yes, both are allowed on the coach. We ask that all beverages be in a plastic container with a lid. No glass or aluminum cans, please.
Are there restrooms on the coach?
Yes! All of our coaches have a restroom onboard.
Are there electric outlets on the coach?
Yes! There is an outlet at every seat for charging your electronic devices.
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