Category Archives: Company News

Elite Coach – Dedicated to Customer Satisfaction

Elite Coach was recently featured in an article for IMG’s (International Motorcoach Group) website. The article focuses on how we strive to provide our customers and travelers with the utmost satisfaction before they are on the bus, when they are on the bus, and finally when their trip has completed.

From the care we take on how our buses appear to the training our drivers receive, our customer’s happiness is our ultimate goal.

Read the article to learn more about how Elite’s promise to customer satisfaction shapes the company culture and provides an excellent experience in group travel.

Proud Supporters of the 10th Annual Women’s Pink Game

Elite Coach is proud to be donating our charter bus services to the 10th Annual Women’s Basketball Pink Game at Lebanon Valley College. This is an annual tradition for LVC, drawing in one of their best crowds of the year. Students, the local community, and medical professionals in the area come to help raise Breast Cancer Awareness with proceeds going to the American Cancer Society and the Genetics Program at the Penn State Hershey Cancer Institute.

The event will consist of 2 basketball games featuring Lebanon Valley College vs Arcadia University. The games will take place in the Sorrentino Gymnasium at Arnold Sports complex on Wednesday February 8, 2017 at 6:00pm.

With the amount of people expected at this event and the popularity of the Pink Game, LVC has started using off campus sites including a local high school for overflow parking. To help transport fans to and from the stadium, Elite will be donating a shuttle bus for the basketball games.

The Pink Game will feature the PA Breast Cancer Coalition 67 Women, 67 Counties: Facing Breast Cancer in PA art exhibit. It is a photo exhibit with 21 pull-up banners that feature cancer survivors from all over Pennsylvania. Each banner will provide a story about survival and support Survivors of Breast Cancer will be recognized at half time.

We are excited for the opportunity to help support the fight against breast cancer and are hoping to have many supporters joining us for the game. See you there!

The elite coach painting won several awards.

Elite Coach Inspired Painting Wins Awards

When the Elite Coach returned home from Odessa, Delaware, last spring, technicians cleaned it inside and out. In fact, every time an Elite Coach returns from its destination, the dedicated Elite Coach technicians thoroughly clean it, inside and out.

Elite Coach is a company that pays attention to the details. Sometimes, when you pay attention to the right details, people take notice—all over the country.

Taking Notice

Award-winning painter Michael Bignell walked the tree-lined streets of Odessa, Delaware. In preparation for his exhibit in the historic town, he searched for local subjects to paint. He looked for inspiration, waiting for something to catch his eye.

And then, something did catch the retired architect’s expert eye. Something maroon and shiny. He saw the 18th and 19th century buildings he had been painting for weeks reflected, clearly and sharply, in the side of a handsome Elite Coach bus.

“I wanted to show that the buildings are being used. That Odessa is a lively up to date place, even if the buildings are historic. In a way, I saw the motor coach as a metaphor for a connection to the outside,” Michael said. “I thought to myself, if I can capture all of that, there’s a painting in it.”

As for the bus itself, he envisioned it as a mirror to the picturesque, antique town. However the painter also admired the aesthetics of the bus itself.

“The lines of the coach are really amazing,” Michael said.

Elite Coach in Odessa

Michael went to work. He took photos, from nearly-every angle and perspective. Then he painted. Every day, seven days a week, for a few hours day. He painted the tree-lined street, the historic homes, and the handsome, clean Elite Coach bus.

His medium: acrylic on Arches paper, made of acid-free cotton fiber and flax, produced in pure French stream water.

After weeks of work, Michael finished the painting. He considered the scene he created and felt satisfied.

For the title, he called the 36” x 44” painting “After Yesterday: Elite Coach in Odessa.” A clean and elegant name, like his art style and like the luxury coach that inspired him.

Elite Coach in Odessa stood as the centerpiece of his Odessa exhibit. The painting and the exhibit as a whole earned an enthusiastic reception. The success doesn’t end there though.

More Awards

The American Artists Professional League, based in New York City, recognized Elite Coach in Odessa, noting the mastery of light and shadow.

After that, The Baltimore Watercolor Society awarded the painting second place and displayed it at the Delaplaine Center for the Visual Arts, in Frederick, MD.

A judge described Elite Coach in Odessa, saying:

“The amount of work and detail drew me to this piece. I found the juxtaposition of the mirrored reflections of the historic buildings lining the street very interesting. One can also compare the reflection to a window looking back in time to what once was. The colors are very vivid and striking. Sometimes there is little emotion in photorealism, but this painting for me is about the reflection and the statement of the past and modern civilization.”

The Elite Coach Connection

The quality and detail of the Elite Coach compelled the award-winning painter to feature one in a piece of fine art. The quality and detail is the same reason that customers love arriving in an Elite Coach.

“From our customer’s standpoint, groups love to pull up to an event in a bus that looks nice. It’s a point of pride for our company, and I know our customers truly appreciate it.” Elite Coach President Brian Kurtz said.

That means a bus designed with strong stylish lines. And it means a bus shiny and clean enough to reflect a row of historic homes.

The details run beyond just skin deep. The outside speaks to everything inside.

“When a bus pulls up, it tells you a lot about how detail oriented the company is. If a company takes as good of care of their equipment as we do, you know they take good care of other things like safety and driver training.” Brian said. “We do everything with excellence and we take pride in all areas of our business. Having our vehicles look good is just a reflection of that.”

Both Michael and Elite coach will continue to do what they do best. Michael will continue to paint, and Elite Coach will continue to excel as the premier luxury bus service.

Contact us to discuss your next journey.

CTIS Certification: Another Win For Elite Coach Staff

Jen Wagner Receives CTIS Certification

Elite Coach executives tip their hats to Jen Wagner for completing her CTIS, or (Certified Travel Industry Specialist) certification. Jen did more than just complete the CTIS certification program though. While taking administered courses at Indiana University-Purdue University Indianapolis, Jen excelled: finishing with the highest mark possible. Jen is excited about her recent accomplishments and feels proud to have completed the CTIS certification.
CTIS Certification

Second Team Member Receives CTIS Certification

This mark of excellence gives her a competitive advantage and enhances her credibility in the travel industry. Jen is the second tour planner at Elite Coach with this CTIS certification, so you can believe that Elite takes pride in the service they provide. You can have full confidence that your group’s tour is being planned and organized by experts when you work with our certified staff members. Let us congratulate Jen Wagner and Dawn Dornes for being CTIS certified. Please Visit our tour planning page to learn more!

Elite Coach Receives Number One Safety Rating From Department Of Defense

DOD Stamp of Approval

Elite Coach has received their results from a December 10, 2013 inspection they received from the Department Of Defense (DOD). Once again, the company was awarded with a number one rating for safety, equipment, drivers, compliance with regulations, and services. Every 18 months Elite Coach is required to go through a top to bottom inspection.  

Because of this, the company strives for perfection in maintenance and service. They take pride in the condition of their tour buses and the service they provide to all of their patrons. No matter the occasion, or destination, Elite Coach guarantees your safety and comfortability. This award proves that the company is truly elite.

Elite Coach Receives Highest Possible Safety Rating

Brian Kurtz, Vice President of Elite Coach, is excited about the review and understands the importance of being an approved carrier for the United States Department Of Defense. Transportation coordinators arranging DOD-sponsored passenger travel must use the approved carrier list when organizing transportation. Being a part of the DOD’s approved carrier list allows coordinators to work with Elite Coach when arranging travel for group DOD passengers, including military movement solicitations and recruit travel.

Receiving the highest possible rating is a direct reflection of the good work done by everyone who contributes to the brands continued success and great results. “We can be very proud of once again receiving a #1 rating,” says Kurtz. “Thanks to everyone who contributed to a great result.” 

Not only did the company receive the number one rating, they also had a bus reach the one million mile mark. Both of these achievements prove Elite Coach holds their self to a higher standard. A true testament to the dedication and passion they have to being the Top Charter Company in the Lancaster area.

Elite Coach Welcomes New Full-Sized, Handicapped-Accessible Tour Bus to its Fleet

Elite Coach is pleased to announce the arrival of the newest member to our fleet. Coach bus 130 arrived following the celebration of bus 108’s million-mile celebration on November 21st. Elite will use the new coach on bus trips including Elite tours, group tours, and our charter bus services.
charter bus services

High Demand for Accessible Lifts

The new 56-passenger Prevost coach bus will offer all of the familiar amenities that Elite passengers expect and enjoy. And it will be fitted with a handicapped-accessible lift. In 2012, Elite was chosen among several tour bus companies to receive a grant through the Federal Transit Administration in order to install the wheelchair lift on our new bus.

The FTA’s “Over the Road Bus Accessibility Grant” is aimed at improving mobility for individuals with disabilities by providing financial assistance to make passenger vehicles accessible. The program also provides sensitivity training and preparation to properly operate installed accessibility features. Elite was chosen to receive the grant in 2012 after being identified as a location where the need for accessible buses was high. Elite already has accessible coaches, but this addition will allow us to continue to offer our services to as many of our clients as possible.

More Buses, More Fun!

Three additional coaches will be added to our fleet within the next couple of months. David Annett, Vice President of Annett Bus Lines in Sebring, FL sent us the following picture of one of two new 38-passenger buses freshly out of port after arriving from Turkey to our supplier in Orlando.

charter bus tours
All coaches are painted white during the manufacturing process. They are then donned with a sleek burgundy paint to match the other Elite coaches. Decals will be added to the exterior of the bus after arrival to our facility. Another 56-passenger coach will be added to our fleet in early March 2014. We are excited to welcome these new additions to the fleet so we can continue to offer exceptional charter bus tours for our valued customers in Lancaster, Hershey, Reading, and beyond!

Elite’s Oldest Charter Bus Family Member Reaches One Million Miles

Thursday, November 21, 2013 marked a milestone for Elite Coach in our charter bus company’s 22-year history. Purchased in 1998, coach bus 108 reached its million-mile mark as Elite employees were invited to take a ride that saw the odometer turn to 0.0. Elite will continue to utilize coach bus 108 for bus trips until January when it will then be resold to another motorcoach operator. Coach bus 108 is being replaced by a new 56-passenger bus that arrived to the Ephrata facility just before the million-mile celebration.

How Did We Make it to the Millionth Mile?

Regular preventative maintenance played a key role in bus 108’s longevity and performance. Utilizing the same maintenance practices throughout our fleet of buses, our service team expects another of our 56-passenger buses to reach seven digits soon. The longevity of our coaches is due not only to our exceptional service department, but also to our office staff and wonderful customers. Following 15 years of use from charter groups, group tours and our yearly Florida line run, coach bus 108 has been utilized on all types of Elite bus trips. Reaching one million miles would not be possible without our customers who look to us to provide stress-free, reliable transportation for their travel needs.

News outlets WGAL, Blue Ridge News 11, and Lancaster New Era were on hand to commemorate the milestone which was followed by an employee luncheon to celebrate.

For more on this exciting event, check out Lancaster New Era’s full article about our one million-mile celebration.

charter bus company’s

Elite Coach Featured in Charter Bus Company Publication Busline Magazine

Elite Coach was recently featured in Busline Magazine, one of the top charter bus industry publications. We are proud to be recognized among our peers for achievements over the last 20 years in building a charter bus company focused on customer experience and excellence.

Click here to read the full story.

Busline ArticleWhen you name your company Elite Coach, you have a lot to live up to. To be Elite means to be the best, and we strive everyday to maintain that standard by executing an unending attention to detail that sets us apart from our competitors. From customer service to driving operations, bus maintenance, and cleaning our goal is to do everything with excellence.
When people come to tour the Elite Coach facility, they are often surprised at how clean our shop is. Many have used the word “pristine” to describe our headquarters, our fleet and our shop. Our entire Elite Coach team is on board with maintaining this standard because they know it makes for a better employee experience and ultimately a great customer experience.
Customers will notice this immediately in our fleet of modern Prevost motorcoaches. We make sure our fleet is always immaculate so customers can have the greatest experience possible. We operate coaches with 25, 47, and 56 passenger capacities. We also operate a 31 passenger 2 and 1 seated VIP coach. The VIP coach has amenities such as satellite TV, and Wi-Fi. We also have a trolley that we operate mainly for weddings and special group events.

We invite anyone looking for group transportation, charter bus rental, bus tours, or bus maintenance in eastern Pennsylvania or anywhere in the Mid-Atlantic region to give us a call or stop in and visit our facilities. We will be happy to show you around and make sure you’re next charter bus experience is a great one.